Working with payments

Q: How does free trial period work for the user?

А: A trial period works only once. If the user accepts it and then cancels the subscription and purchases it again, they are not eligible for another trial period. The free_trial_period field in the SDK response is always returned - even if the trial period is expired.

Q: I cannot sign y monetization request. What can be wrong?

А: Your CryptoPro plugin version might be out of date. You won't be able to sign your monetization request if the version of the plugin installed on your device is outdated and its license is not active.

Q: Can a self-employed individual change their account type and receive payments as a legal person?

А: This option is not available. If you previously registered as a self-employed and later decided to receive payment as an individual entrepreneur, you have to register a new account.

Q: Can app users request refund?

А: No, refunds are made by the developer's request.

Q: Is it possible to create several products with the same id or delete an id and create it again?

А: No, product ids are unique and cannot be reused even after deletion.

Q: Can you cancel a subscription using SDK?

А: Our SDK does not have methods to cancel subscriptions. A subscription can be canceled only by the user from within the app. After canceling, the subscription will be active until the paid period expires. Subscription cancellation does not imply refund - it only stops further recurring payments.

Q: Does one have to confirm receiving a subscription via API?

А: No, it is an option that does not affect subscriptions.